IT-Passports.comのHDIのHD0-200試験トレーニング資料は全てのオンラインのトレーニング資料で一番よいものです。我々の知名度はとても高いです。これは受験生の皆さんが資料を利用した後の結果です。IT-Passports.comのHDIのHD0-200試験トレーニング資料を選んだら、１００パーセントの成功率を保証します。もし失敗だったら、我々は全額で返金します。受験生の皆さんの重要な利益が保障できるようにIT-Passports.comは絶対信頼できるものです。
あなたはインターネットでHDIのHD0-200認証試験の練習問題と解答の試用版を無料でダウンロードしてください。そうしたらあなたはIT-Passports.comが用意した問題集にもっと自信があります。早くIT-Passports.comの問題集を君の手に入れましょう。
IT業種が新しい業種で、経済発展を促進するチェーンですから、極めて重要な存在ということを我々は良く知っています。IT認証はIT業種での競争な手段の一つです。認証に受かったらあなたは各方面でよく向上させます。でも、受かることが難しいですから、トレーニングツールを利用するのを勧めます。トレーニング資料を選びたいのなら、IT-Passports.comのHDIのHD0-200試験トレーニング資料は最高の選択です。この資料の成功率が１００パーセントに達して、あなたが試験に合格することを保証します。
試験番号：HD0-200問題集
試験科目：HDI 「HDI Qualified Help Desk Senior Analyst」
問題と解答：全114問
HDIのHD0-200試験に合格することは容易なことではなくて、良い訓練ツールは成功の保証でIT-Passports.comは君の試験の問題を準備してしまいました。君の初めての合格を目標にします。
IT-Passports.comはHDIのHD0-200認定試験に受かりたい各受験生に明確かつ顕著なソリューションを提供しました。当社はHDIのHD0-200認定試験の詳しい問題と解答を提供します。当社のIT専門家が最も経験と資格があるプロな人々で、我々が提供したテストの問題と解答は実際の認定試験と殆ど同じです。これは本当に素晴らしいことです。それにもっと大切なのは、IT-Passports.comのサイトは世界的でHD0-200試験トレーニングによっての試験合格率が一番高いです。
試験の準備をするためにIT-Passports.comのHDIのHD0-200試験トレーニング資料を買うのは冒険的行為と思ったとしたら、あなたの人生の全てが冒険なことになります。一番遠いところへ行った人はリスクを背負うことを恐れない人です。また、IT-Passports.comのHDIのHD0-200試験トレーニング資料が信頼できるのは多くの受験生に証明されたものです。IT-Passports.comのHDIのHD0-200試験トレーニング資料を利用したらきっと成功できますから、IT-Passports.comを選ばない理由はないです。
HDIのHD0-200認定試験は競争が激しい今のIT業界中でいよいよ人気があって、受験者が増え一方で難度が低くなくて結局専門知識と情報技術能力の要求が高い試験なので、普通の人がHDI認証試験に合格するのが必要な時間とエネルギーをかからなければなりません。
購入前にお試し,私たちの試験の質問と回答のいずれかの無料サンプルをダウンロード：http://www.it-passports.com/HD0-200.html
NO.1 How can the help desk be of strategic benefit to the organisation?
(Choose one)
A. It increase staff levels
B. It is a useful source of information
C. It ensures rigid adherence to opertional policies
D. It ensures that customers speak only to the help desk personnel
Answer: B
HDI過去問 HD0-200問題集 HD0-200
NO.2 Which two business needs must be considered when allocating priorities?(Chooose two)
A. The impact on the business
B. The customers status
C. The customers location
D. Service level agreement commitments
Answer: A, D
HDI過去問 HD0-200練習問題 HD0-200認定資格 HD0-200問題集
NO.3 What are two purposes of an on-going (event) survey? (Choose two)
A. To evaluate overall satisfaction levels with products
B. To measure the quality of a single interaction
C. To assess satisfaction levels with all help desk services
D. To trend levels of customer satisfaction between annual (periodic) surveys
Answer: B, D
HDI練習問題 HD0-200認定証 HD0-200 HD0-200認証試験 HD0-200
NO.4 A help desk analyst is on the phone with Certkiller .com and does not know the solution
for the problem. What is the best technique for them to use to disengage from the call?
(Choose 1)
A. I have the information. I will get back to you as soon as possible
B. Allow me to check this further. I will call you at 10:00 with an update
C. Let me research this, I will call you back as soon as I have a resolution
D. Permit me to check with some other members of my team, I will get back to you as
soon as I review with this them
Answer: B
HDI認定資格 HD0-200認定試験 HD0-200 HD0-200認証試験 HD0-200 HD0-200認定試験
NO.5 Why is it important to record and analyse customer complaints? (Choose 1)
A. To gain insight into customer perceptions
B. To identify customers who are never satisfied
C. To prove that other IT groups are meeting customer expectations
D. To demonstrate that customers are not aware of service level agreements
Answer: A
HDI過去問 HD0-200 HD0-200認定試験
NO.6 Which question should you ask to best assess Certkiller .com's experience and knowledge
level? (Choose 1)
A. What is the error code you see?
B. Have you ever had this error before?
C. What were the circumstances that held to this situation?
D. Have you spoken with the systems administrator?
Answer: C
HDI問題集 HD0-200 HD0-200認定試験
NO.7 What are the three best methods for building rapport among departments within
thesupport organisation? (Choose three)
A. Active Networking
B. Involvement in Project management
C. Participation in company-wide events and initiatives
D. Involvement in cross-functional teams
Answer: A, C, D.
NO.8 An upset, frustrated customer asks to speak to the help desk manager.
What is your most appropriate response? (Choose 1)
A. It would be easier to resolve this call if you calm down
B. I am sorry, but my manager is not available at the moment. May I get her to call you
back
C. I am sorry, but my supervisor does not handle these situations, I can assist you
D. I appreciate your frustration with this, I have experienced this same problem many
times
Answer: B
HDI問題集 HD0-200 HD0-200
NO.9 What are two of the best ways to demonstrate confidence when on the telephone with a
customer? (Choose 1)
A. Using a confident tone, tell them you dont have a resolution for their incident yet but
you are finding out by using the knowledgebase
B. Using a confident tone, tell the customer you are new to the desk and are transferring
their call
C. Using a confident tone, ask the customer to call a 2nd line team, and provide their
telephone number
D. Using a confident tone, tell the cutomer that you are unable to help them until
tomorrow
Answer: A
HDI参考書 HD0-200 HD0-200 HD0-200練習問題
NO.10 You are speaking to Certkiller .com who has an incident that requires you to perform
further research before you can apply a resolution. You document the situation and the
impact.What is the best action to take next? (Choose 1)
A. Close the call
B. Develop a multi-functional team to address the situation
C. Ask your team colleagues to concentrate on this problem with you
D. Explain to the customer what will happen next
Answer: D
HDI HD0-200練習問題 HD0-200 HD0-200認証試験
NO.11 Which are two characteristics of active listeners? (Choose two)
A. They demonstrate sympathy
B. They use the customer's name
C. They avoid using verbal attends
D. They listen for, and recognise, emotion words
Answer: B, D.
NO.12 You think one of your help desk analysts is suffering from stress.
Which two physical signs best indicate the analyst is experiencing stress? (Choose two)
A. They have a new wardrobe of clothes
B. They seems tense and often have white knuckles
C. They bite their fingernails
D. They have a palllid complextion
E. They often seem short of breath
Answer: B, E
HDI HD0-200問題集 HD0-200 HD0-200認証試験 HD0-200
NO.13 What is the best description of multi-tasking? (Choose 1)
A. Delegating all responsibility along with all tasks
B. Completing one job before starting the next one
C. Starting tasks and handling them to subordinates to complete
D. Being capable of handling a variety of problems at the same time
Answer: D
HDI認定資格 HD0-200 HD0-200 HD0-200 HD0-200
NO.14 Which are two characteristics of active listeners? (Choose two)
A. They acknowledge the customer
B. They know the process for escalating a problem
C. They restate/paraphrase to ensure understanding
D. They understand that evidence and reasoning are critical
Answer: A, C
HDI HD0-200 HD0-200過去問 HD0-200 HD0-200
NO.15 Which three characteristics of a strategically-thinking help desk? (Choose three)
A. Transactional focus
B. Reactive focus
C. Proactive focus
D. Information giving focus
E. Integrated focus
Answer: B, C, D.
NO.16 What are the two most important purposes of an annual survey? (Choose two)
A. To assess IT technical support
B. To evaluate overall satisfaction levels
C. To identify changes customers feel are valuable
D. To measure changes in products and services from the previous year
Answer: B, C
HDI HD0-200認定試験 HD0-200認定試験 HD0-200過去問 HD0-200
NO.17 What are the two most important points to remember in order to manage a call
successfully?
(Choose two)
A. Create a problem-solving work-flow
B. Use the same terminology as the customer
C. Clearly document the situation and the steps taken
D. Give the customer something to do
Answer: B, C.
NO.18 You are a help desk analyst and you are having difficulty understanding customer from
another country. What is the best action for you to take? (Choose 1)
A. Ask the customer if there is someone else who speaks your language more fluently
who could assist
B. Ask the customer to email you instead
C. Tell the customer you are sorry but you cannot understand him, and suggest he calls
back another time
D. Tell the customer you will send him a user manual
Answer: A
HDI練習問題 HD0-200参考書 HD0-200認定試験
NO.19 When designing a help desk technology infrastructure, which two components are most
commonly included? (Choose two)
A. Interactive Voice Response
B. Web Server
C. Telephony system
D. Call logging system
Answer: C, D.
NO.20 When communicating with Certkiller .com, it is best to avoid_______. (Choose two)
A. Apologies
B. Empathising
C. User of slang
D. Technical terms
Answer: C, D.
購入前にIT-Passports.comが提供した無料の問題集をダウンロードできます。自分の練習を通して、試験のまえにうろたえないでしょう。IT-Passports.comを選択して専門性の訓練が君の試験によいだと思います。
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