IT-Passports.comのQQ0-100試験参考書はあなたを一回で試験に合格させるだけでなく、QQ0-100認定試験に関連する多くの知識を勉強させることもできます。IT-Passports.comの問題集はあなたが身に付けるべき技能をすべて含んでいます。そうすると、あなたは自分自身の能力をよく高めることができ、仕事でよりよくそれらを適用することができます。IT-Passports.com的QQ0-100問題集は絶対あなたがよく試験に準備して、しかも自分を向上させる一番良い選択です。IT-Passports.comがあなたに美しい未来を与えることができることを信じてください。
HDIのQQ0-100認定試験はIT業界の中でとても普遍的な試験になります。試験の準備は時間とエネルギーがかかります。時は金なり社会に時間を無駄しないようによいツルを探し出されるのはみんなの希望です。IT-Passports.comのHDIのQQ0-100認証試験の問題集は君の20時間だけかかりますよ。
より効果的に試験に合格する方法がわからないなら、私は良いトレーニングサイトを選ぶというアドバイスを差し上げます。そうしたら半分の労力で二倍の効果を得ることができますから。IT-Passports.comはいつまでも受験生の皆さんにHDIのQQ0-100認証試験の真実な試験トレーニング資料を提供することに力を尽くしています。IT-Passports.comのHDIのQQ0-100認証試験の問題集はソフトウェアベンダーがオーソライズした製品で、カバー率が高くて、あなたの大量の時間とエネルギーを節約できます。
HDIのQQ0-100認定試験を受験する気があるのですか。この試験を受けた身の回りの人がきっと多くいるでしょう。これは非常に大切な試験で、試験に合格してQQ0-100認証資格を取ると、あなたは多くのメリットを得られますから。では、他の人を頼んで試験に合格する対策を教えてもらったのですか。試験に準備する方法が色々ありますが、最も高効率なのは、きっと良いツールを利用することですね。ところで、あなたにとってどんなツールが良いと言えるのですか。もちろんIT-Passports.comのQQ0-100問題集です。
HDIの認定試験は現在とても人気がある試験ですね。この重要な認証資格をもうすでに手に入れましたか。例えば、もう既にQQ0-100認定試験を受験したのですか。もしまだ受験していないなら、はやく行動する必要がありますよ。こんなに大切な資格を取らなくてはいけないです。ここで言いたいのは、どのようにすれば効率的にQQ0-100認定試験の準備をして一回で試験に合格できるのかということです。
試験番号：QQ0-100問題集
試験科目：HDI 「HDI qualified help desk analyst(hda)」
問題と解答：全116問
IT-Passports.comは正確な選択を与えて、君の悩みを減らして、もし早くてHDI QQ0-100認証をとりたければ、早くてIT-Passports.comをショッピングカートに入れましょう。あなたにとても良い指導を確保できて、試験に合格するのを助けって、IT-Passports.comからすぐにあなたの通行証をとります。
購入前にお試し,私たちの試験の質問と回答のいずれかの無料サンプルをダウンロード：http://www.it-passports.com/QQ0-100.html
NO.1 What two considerations need to be made when sharing workspace? (Choose two.)
A. Maintain a clean environment
B. Discretion and courtesy when decorating
C. Share only with persons with similar likes/dislikes
D. None, each person needs to take care of it themselves
Answer: AB
HDI QQ0-100認定証 QQ0-100 QQ0-100問題集 QQ0-100過去問
NO.2 What are three reasons for providing consistent service? (Choose three.)
A. To guarantee professionalism
B. To instill confidence in your customer
C. To ensure a commitment to excellence
D. To ensure empathy to customer needs
Answer: ABC
HDI認定資格 QQ0-100 QQ0-100 QQ0-100認証試験
NO.3 Which two are characteristics of a team player? (Choose two.)
A. Courtesy
B. Conformity
C. Participation
D. Independence
Answer: AC
HDI参考書 QQ0-100問題集 QQ0-100
NO.4 An analyst has conveyed incorrect information to a customer. Which action demonstrates personal
accountability?
A. The analyst has another analyst call the customer
B. The analyst closes the call and moves to the next call
C. The analyst calls the customer back to correct the information
D. The analyst calls the customer back and blames the incorrect information on bad documentation
Answer: C
HDI QQ0-100 QQ0-100認定試験 QQ0-100問題集
NO.5 What is the number one goal of support services?
A. To give technical support to anyone who calls
B. To resolve all calls requiring technical support
C. To obtain information for any questions that are asked
D. To keep the customer performing at the highest level possible
Answer: D
HDI QQ0-100 QQ0-100練習問題 QQ0-100練習問題 QQ0-100練習問題
NO.6 Which technique will best optimise talk time?
A. Analyst asks clarifying questions
B. Analyst uses business language
C. Customer should be prepared to actively listen
D. Analyst adjusts to customer pace and competence level Analyst adjusts to customer? pace and
competence level
Answer: D
HDI QQ0-100練習問題 QQ0-100 QQ0-100
NO.7 Why are customer satisfaction surveys important?
A. They reveal what abandon rate is acceptable
B. They reveal how the help desk is perceived by the customer
C. They determine the percentage of first call resolution (FCR)
D. They determine what level of support the customer is receiving
Answer: B
HDI過去問 QQ0-100練習問題 QQ0-100認定資格 QQ0-100練習問題 QQ0-100認定証
NO.8 For which two reasons do help desk's log all calls? (Choose two.)
A. Allows ticket monitoring
B. Measure frequency of calls
C. Prove the help desk is right
D. Provide an audit trail of activities
Answer: BD
HDI QQ0-100練習問題 QQ0-100認定証
NO.9 What is the primary role of support service?
A. To track problems and bugs
B. To provide quality assistance
C. To provide technical resolutions
D. To provide the customer with a knowledge-base
Answer: B
HDI QQ0-100 QQ0-100認定資格
NO.10 Which two are the primary purpose of an annual (periodic) survey? (Choose two.)
A. Determine management bonuses
B. Identify changes to products, services and processes
C. Measure performance of individual analysts at the help desk
D. Evaluate customer satisfaction with products, services, and personnel
Answer: BD
HDI QQ0-100練習問題 QQ0-100 QQ0-100
NO.11 What is a key benefit of a knowledge-base system?
A. Increases call volume
B. Saves time and money
C. Decreases network traffic
D. Requires lower maintenance
Answer: B
HDI QQ0-100 QQ0-100 QQ0-100 QQ0-100
NO.12 You are having a trouble understanding a customer with a strong accent. The first thing you should do
is ______?
A. Find someone else who can understand the customer better
B. Tell the customer you are having difficulty understanding them
C. Ask the customer is there is someone else in their organisation for you to talk to
D. Inform the customer that you cannot understand them and there is nothing you can do to help them
Answer: B
HDI認定資格 QQ0-100認定証 QQ0-100 QQ0-100
NO.13 What should you do to assess a customer level of knowledge? What should you do to assess a
customer? level of knowledge?
A. Ask open questions
B. Ask closed questions
C. Provide more detailed explanations
D. Assume the customer has a basic level of knowledge
Answer: A
HDI参考書 QQ0-100参考書 QQ0-100 QQ0-100認定試験
NO.14 A customer calls with a printing problem. You start the troubleshooting process by asking some simple
questions. The customer admits that this is his first time using a computer Which three questions should
be used to obtain necessary information to solve the problem? (Choose three.)
A. Ask the customer if he is the only one who can print to this printer
B. Ask the customer if a start button or disk icon appears on the screen
C. Ask the customer if he has experienced any problems recently with any other applications
D. Guide the customer through checking the printer connection and making sure the power is turned on
Answer: ACD
HDI認定資格 QQ0-100認定試験 QQ0-100練習問題 QQ0-100参考書 QQ0-100認定資格
NO.15 Which three approaches help create a positive business reputation? (Choose three.)
A. When you hear complaints about your organisation, change the subject
B. Have a good attitude and never speak negatively about your organisation
C. See what you can do to assist any co-worker who is unhappy or experiencing problems
D. Try to have a positive and memorable effect on every person you communicate with each day
Answer: BCD
HDI認証試験 QQ0-100認定試験 QQ0-100問題集
NO.16 What are two benefits of encouraging customers to follow standard procedures? (Choose two.)
A. Improves quality and accuracy
B. Helps customers make better decisions
C. Results in customers calling less frequently D. Keeps customers up-to-date on new applications
Answer: AB
HDI QQ0-100 QQ0-100
NO.17 Which two organisational characteristics are typically found in a supportive workplace environment?
(Choose two.)
A. High employee morale
B. Low employee turnover
C. High adherence to policies
D. Low superior-subordinate interaction
Answer: AB
HDI認定証 QQ0-100問題集 QQ0-100認定試験 QQ0-100参考書 QQ0-100 QQ0-100認定資格
NO.18 Which two are effective techniques for dealing with stress? (Choose two.)
A. Take long breaks
B. Set realistic goals/objectives
C. Exercise and observe good nutrition practices
D. Use high energy drinks, e.g., coffee, caffeine drinks to keep energy levels up
Answer: BC
HDI認定資格 QQ0-100認定試験 QQ0-100
NO.19 In which four circumstances is it appropriate to use open questions? (Choose three.)
A. When your time is limited
B. When you need to build rapport
C. When you need the customer to elaborate
D. When you have exhausted your possibilities
Answer: BCD
HDI練習問題 QQ0-100 QQ0-100
NO.20 A customer calls you in a frantic state. The customer has a big presentation in an hour and cannot get
the presentation to print. You ask questions about the problem, but the customer keeps talking about
what will happen to her if she does not have the presentation ready. Which two actions should you take to
get the customer's attention? (Choose two.)
A. Empathise with the customer
B. Tell the customer to "snap out of it"
C. Regularly use the customer's first name
D. Raise your voice when asking questions
Answer: AC
HDI参考書 QQ0-100参考書 QQ0-100認定証 QQ0-100
QQ0-100認定試験は現在で本当に人気がある試験ですね。まだこの試験の認定資格を取っていないあなたも試験を受ける予定があるのでしょうか。確かに、これは困難な試験です。しかし、難しいといっても、高い点数を取って楽に試験に合格できないというわけではないです。では、まだ試験に合格するショートカットがわからないあなたは、受験のテクニックを知りたいですか。今教えてあげますよ。それはIT-Passports.comのQQ0-100問題集を利用することです。
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